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Terms of Use

Last updated: 6 April 2026

Please read these terms carefully before using the Ebbsfleet Community Directory or contacting any specialist listed on this platform.

1. About This Directory

The Ebbsfleet Community Directory is a free, community-maintained platform that allows residents to recommend and discover local tradespeople and service professionals in Ebbsfleet and the surrounding Kent area. All listings — including names, contact numbers, descriptions, and service areas — are submitted by members of the public, not by the platform operators.

2. User-Submitted Content

All specialist listings on this directory are submitted by community members. While we review submissions before publishing them, we cannot independently verify every detail, including:

  • The accuracy of phone numbers or contact information
  • Whether a specialist is currently active or still trading
  • The quality, licensing, or insurance status of any professional
  • Whether a listed individual has given consent to be included
  • The legitimacy or safety of any business or individual listed

Contact details on this platform are shared in good faith by community members. They may be outdated, incorrect, or no longer valid.

3. Do Your Own Due Diligence

Before contacting or hiring any professional listed on this directory, we strongly encourage you to:

  • Verify their identity and confirm they are who they say they are
  • Check that they hold appropriate qualifications, certifications, or licences for the work required (e.g. Gas Safe for gas engineers, NICEIC/NAPIT for electricians)
  • Confirm they carry adequate public liability insurance
  • Request and check references or reviews from previous customers
  • Get multiple quotes before agreeing to any work
  • Never pay large sums upfront without a written agreement
  • Trust your instincts — if something feels wrong, do not proceed

4. No Endorsement

The presence of a listing on this directory does not constitute an endorsement, recommendation, or guarantee by the Ebbsfleet Community Directory or its operators. A "Verified" badge indicates only that a listing has been reviewed and approved by a community moderator — it does not represent a professional endorsement or any assurance of quality, licensing, or safety.

5. Limitation of Liability

To the fullest extent permitted by law, the Ebbsfleet Community Directory and its operators shall not be held liable for:

  • Any loss, damage, injury, or expense arising from contacting or engaging with a listed specialist
  • Inaccurate, incomplete, or outdated information in any listing
  • Any dispute between a user and a listed specialist
  • Fraudulent or misleading submissions made by third parties

Your use of this directory and any dealings with specialists found through it are entirely at your own risk.

6. Submitting a Listing

By submitting a listing, you confirm that:

  • The information you have provided is accurate to the best of your knowledge
  • You have a reasonable basis to recommend the individual or business
  • You are not submitting false, misleading, or defamatory content
  • You understand that the listing will be publicly visible on this website

We reserve the right to remove any listing at any time, without notice, if we believe it violates these terms or is not in the best interests of the community.

7. Reporting Inaccurate Listings

If you believe a listing contains inaccurate, outdated, or inappropriate information — or if you are a professional who wishes to be removed from this directory — please use the "Request an Update" option on the listing page or contact us directly. We will review and act on all reasonable requests promptly.

8. Changes to These Terms

We may update these terms from time to time. The date at the top of this page will reflect the most recent revision. Continued use of the directory following any changes constitutes your acceptance of the updated terms.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from your use of this directory shall be subject to the exclusive jurisdiction of the courts of England and Wales.